Terms & Conditions
Acceptance of Terms
By accessing and using the website at lifecareambulance.org, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you may not access the website.
These Terms and Conditions apply to all visitors, users, and others who access or use our website and services.
Definitions
- "Company"
- LifeCare Ambulance LLC, operating at lifecareambulance.org, located at 240 Pleasant Street, Methuen, MA 01844.
- "Website"
- The website located at lifecareambulance.org and all associated subdomains and pages.
- "User" / "You"
- Any individual or entity accessing or using the Website.
- "Services"
- Non-emergency medical transportation, inter-facility transfers, and related services provided by LifeCare Ambulance LLC.
- "SMS" / "Text Message"
- Short Message Service communications sent to a mobile phone number provided by the user.
- "Opt-In"
- The voluntary act of a user providing express written consent to receive SMS communications.
- "Opt-Out"
- The act of a user withdrawing consent to receive SMS communications by replying STOP.
Cookies
We employ the use of cookies. By accessing our website, you agreed to use cookies in agreement with LifeCare Ambulance LLC's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Intellectual Property & License
Unless otherwise stated, LifeCare Ambulance LLC and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved.
You may access this website for your own personal use subject to restrictions set in these terms and conditions. You must not:
- Republish material from this website
- Sell, rent, or sub-license material from this website
- Reproduce, duplicate, or copy material from this website
- Redistribute content from this website
User Comments
Parts of this website offer an opportunity for users to post and exchange opinions and information. LifeCare Ambulance LLC does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of LifeCare Ambulance LLC, its agents, and/or affiliates.
LifeCare Ambulance LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so
- The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party
- The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity
Hyperlinking to Our Content
The following organizations may link to our website without prior written approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
- System-wide Accredited Businesses
These organizations may link to our home page, to publications, or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
iFrames
Without prior approval and written permission, you may not create frames around our webpages that alter in any way the visual presentation or appearance of our website.
Content Liability
We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that are rising on your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of any third party rights.
Your Privacy
Please read our Privacy Policy, which describes how we collect, use, and protect your personal information, including any information you provide when opting in to receive SMS communications.
Your use of this website and any SMS communications you consent to receive are subject to our Privacy Policy, which is incorporated herein by reference.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time.
By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.
Removal of Links from Our Website
If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
SMS Communications — Sections 12 through 21
The following sections govern all SMS/text message communications between LifeCare Ambulance LLC and users who have provided consent. These terms comply with CTIA and TCPA carrier requirements.
SMS Consent & Data Use
By providing your mobile phone number and checking the SMS consent checkbox on our Contact Us form, you expressly consent to receive SMS/text messages from LifeCare Ambulance LLC. Your mobile number and SMS consent status will not be shared with third parties or affiliates for marketing purposes.
Information collected through SMS opt-in (including your phone number and consent status) is used solely to deliver the communications you have requested and to maintain records of your consent as required by applicable law.
Types of SMS Communications
If you have opted in to receive SMS messages from LifeCare Ambulance LLC, you may receive text messages related to:
- Transportation scheduling confirmations
- Appointment reminders
- Pick-up and drop-off notifications
- Dispatch updates and status alerts
- Service coordination and logistics
- Customer support responses
- Other business-related communications
Message Frequency
Message frequency will vary based on your scheduled transports, service requests, and operational needs. You may receive multiple messages per transport event (confirmation, reminder, dispatch notification, completion).
LifeCare Ambulance LLC does not send promotional or marketing SMS messages. All messages are transactional and service-related.
Potential Fees for SMS Messaging
Message and data rates may apply to all SMS communications. These charges are determined by your mobile carrier and plan. LifeCare Ambulance LLC does not charge any fees for SMS communications.
Please contact your mobile carrier if you have questions about your messaging plan or applicable rates.
Opt-In Method
To opt in to receive SMS communications from LifeCare Ambulance LLC, you must:
- Visit our Contact Us page at lifecareambulance.org/contact-us/
- Provide your mobile phone number in the Phone Number field
- Actively check the SMS consent checkbox (the checkbox is not pre-selected)
- Read the full consent disclosure text displayed beside the checkbox
- Submit the contact form
Important: The SMS consent checkbox is optional. You may submit the contact form without checking it. Checking the box constitutes your express written consent to receive SMS communications. Consent is not a condition of service.
Opt-Out Method
You may opt out of receiving SMS communications from LifeCare Ambulance LLC at any time by replying STOP to any SMS message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent to your number.
You may also contact us directly at 866-905-1681 or info@lifecareambulance.org to request removal from our SMS list.
Help & Support
If you need assistance with SMS communications, reply HELP to any SMS message from LifeCare Ambulance LLC. You will receive a response with contact information and support options.
Standard Messaging Disclosures
The following standard disclosures apply to all SMS communications from LifeCare Ambulance LLC:
Message & Data Rates
Message and data rates may apply. Contact your carrier for details about your plan.
Message Frequency
Message frequency varies based on your scheduled transports and service requests.
Opt-Out (STOP)
Reply STOP to any message to opt out of all future SMS communications at any time.
Help (HELP)
Reply HELP to any message for assistance. You will receive our contact information.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation
- Limit any of our or your liabilities in any way that is not permitted under applicable law
- Exclude any of our or your liabilities that may not be excluded under applicable law
The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
SMS Consent Checkbox Requirement
To comply with CTIA and TCPA carrier requirements, LifeCare Ambulance LLC uses the Contact Us form as the designated SMS registration consent method. The form includes a Phone Number field and an optional SMS consent checkbox with the exact carrier-required disclosure text.
The SMS consent checkbox is embedded on the Contact Us form at lifecareambulance.org/contact-us/. The checkbox is optional — customers may submit the contact form without checking it, but must actively check it to consent to SMS communications.
📱 Where this appears on the website: A Phone Number field is placed directly after the "Your Address" field on the Contact Us form. The SMS consent checkbox is placed directly before the "Send Message" button. The checkbox is optional — the form can be submitted with or without checking it.
The following is the exact verbatim consent text displayed beside the checkbox on the Contact Us form at lifecareambulance.org/contact-us/:
SMS Registration Form
LifeCare Ambulance Contact & SMS Consent Form
The optional SMS consent checkbox is embedded on the Contact Us page at lifecareambulance.org/contact-us/
The following pages must be linked near the checkbox on all forms that collect SMS consent:
Questions? Contact Us
For questions about these Terms & Conditions or our SMS communications, please reach out to our team.