Privacy & Security Policy

LifeCare Ambulance LLC (“LifeCare,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of all personal and health information entrusted to us. This Privacy and Security Policy describes how we collect, use, disclose, and safeguard information in connection with our non-emergency medical transportation services and website at lifecareambulance.org.

As a HIPAA Covered Entity, LifeCare Ambulance LLC is required by law to maintain the privacy of Protected Health Information (PHI), to provide individuals with notice of our legal duties and privacy practices, and to abide by the terms of this notice currently in effect.

We collect several types of information to provide and improve our services:

Personal Information — When you contact us or request services, we may collect your name, address, phone number, email address, date of birth, insurance information, and emergency contact details.

Protected Health Information (PHI) — In the course of providing medical transportation services, we collect health-related information including medical history, diagnosis codes, treatment information, and insurance details as required for billing and service coordination.

Digital Information — When you visit our website, we automatically collect certain technical data including IP address, browser type, pages visited, and time spent on pages through cookies and similar technologies. Please see our Terms & Conditions for more information on cookies.

SMS Consent Data — If you provide your mobile phone number and check the SMS consent checkbox on our Contact Us form, we collect your phone number and consent status for the purpose of sending service-related SMS communications.

We use the information we collect for the following purposes:

• Service Delivery — To schedule, coordinate, and provide non-emergency medical transportation services
• Billing & Insurance — To process insurance claims and billing for services rendered
• Communications — To send appointment reminders, scheduling confirmations, dispatch updates, and service notifications (including via SMS if you have consented)
• Legal Compliance — To comply with applicable laws, regulations, and legal processes, including HIPAA requirements
• Quality Improvement — To improve our services, train staff, and conduct internal audits
• Safety — To protect the safety of patients, staff, and the public

LifeCare Ambulance LLC may share your information in the following limited circumstances:

• Healthcare Providers — With hospitals, physicians, and other healthcare providers involved in your care and transportation
• Insurance Companies — With your health insurance carrier for billing and reimbursement purposes
• Business Associates — With vendors and service providers who assist in our operations under HIPAA-compliant Business Associate Agreements
• Legal Requirements — When required by law, court order, or government regulation
• Emergency Situations — To prevent or lessen a serious and imminent threat to health or safety

LifeCare Ambulance LLC implements comprehensive administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of all PHI and personal information we maintain.

All LifeCare Ambulance LLC employees, contractors, and volunteers who have access to PHI are required to complete HIPAA training upon hire and annually thereafter. Training covers:

• HIPAA Privacy Rule requirements and patient rights
• HIPAA Security Rule requirements for electronic PHI
• LifeCare's internal policies and procedures for PHI handling
• Breach notification requirements and reporting procedures
• Consequences of non-compliance, including disciplinary action

LifeCare Ambulance LLC may use and disclose PHI without your written authorization for the following purposes as permitted by HIPAA:

• Treatment — To provide, coordinate, or manage your healthcare and related services
• Payment — To obtain payment for services rendered, including insurance billing
• Healthcare Operations — For quality assessment, training, auditing, and other operational activities
• Public Health Activities — As required by law for disease reporting, injury prevention, and public health oversight
• Law Enforcement — As required by law or court order

All other uses and disclosures of PHI require your written authorization. You may revoke such authorization at any time in writing. LifeCare Ambulance LLC follows the minimum-necessary standard for all uses and disclosures of PHI.

If an inappropriate disclosure of PHI occurs, LifeCare Ambulance LLC shall assign a Privacy and Security Officer (PSO) to lead the investigation. The PSO will report findings to an Investigation Team composed of the CEO, HR Manager, company counsel, and other appointed members.

Any person subject to this policy who uses or discloses PHI in violation of its terms will be subject to disciplinary action, up to and including termination of employment.

In the event of a breach of unsecured PHI, LifeCare Ambulance LLC will notify affected individuals, the U.S. Department of Health and Human Services, and, where required, the media, in accordance with the HIPAA Breach Notification Rule.

LifeCare Ambulance LLC will not take retaliatory or intimidating action against any person who exercises their right to report or file a complaint about any violation of this policy. No employee or staff member may threaten, coerce, or intimidate any person who reports a concern or participates in an investigation.

You may file a complaint with LifeCare Ambulance LLC directly, or with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr. Filing a complaint will not result in any retaliation against you.

Under HIPAA, you have the following rights regarding your Protected Health Information:

To exercise any of these rights, please contact us using the information provided at the bottom of this page.