Our Mission
At LifeCare Ambulance, our mission is to advance community health through reliable, patient-centered medical transport — delivered with dignity, precision, and care at every step of the journey.
Our Story
About LifeCare Ambulance of New England
LifeCare Ambulance was founded in 2021 with a clear mission: to deliver safe, dignified, and reliable medical transport to the communities north of Boston. Headquartered at 240 Pleasant Street in Methuen, Massachusetts, we serve patients, families, and healthcare facilities across Essex County, Middlesex County, and Southern New Hampshire.
We were built to address one of healthcare’s most persistent challenges—the critical gap between when a patient is ready to move and when they arrive safely at their next point of care. Whether that gap is 15 minutes or 15 miles, LifeCare bridges it with clinical expertise, operational precision, and genuine compassion.
Our Team
Every member of our crew—from dispatchers to EMTs to leadership—shares a commitment to patient-centered care. Our EMTs are licensed, trained in Basic Life Support, and experienced in serving populations that require specialized attention: seniors, individuals with disabilities, and patients managing behavioral and mental health conditions. We don’t just transport patients. We care for people.
Our Fleet
Our modern, growing fleet is equipped for every level of medical transport — ambulatory, wheelchair, and stretcher — with onboard oxygen, climate control, and secure patient restraint systems. Every vehicle is maintained to the highest safety standards and inspected regularly, ensuring your patients are always in capable, reliable hands.
Investing in the Future
LifeCare Ambulance is more than a transport provider—we’re a workforce development partner. Through our collaboration with MassHire Merrimack Valley Workforce Board and A.D. Quality Training, we operate a fully funded EMT Training Program that prepares Massachusetts residents for careers in emergency medical services. Each cohort of trainees receives classroom instruction, hands-on skills training, and supervised field orientation with our crews. We’re not just serving today’s patients—we’re building tomorrow’s first responders.
Our Values
Compassion — We care for people, not just patients. Safety — The foundation of everything we do. Reliability — Consistency you can depend on. Community Impact — Strengthening health across the region we serve. Dignity — Every patient deserves respect, patience, and professionalism.
Where We Serve
We proudly serve Lawrence, Haverhill, Methuen, Lowell, Andover, North Andover, Dracut, Tewksbury, Chelmsford, Salem NH, Nashua, Derry, and surrounding communities. Our coverage area continues to expand, but our commitment remains local, personal, and precise
Key Features
At LifeCare Ambulance, every service we offer is built around two commitments: patient safety and operational excellence. From Essex and Middlesex Counties to Southern New Hampshire, we deliver consistent, high-quality medical transport designed to meet the clinical standards your facility depends on — and the dignity every patient deserves.
- 24/7 Dispatch & Scheduling: Round-the-clock access to trained dispatchers ensures timely coordination for urgent and routine transport needs.
- Modern Fleet: Our vehicles are equipped for all levels of medical transport—ambulatory, wheelchair, stretcher—with advanced features like onboard oxygen, climate control, and secure patient restraint systems.
- Licensed & Compassionate EMTs: Our field staff are certified, experienced, and trained in handling physical and mental health conditions with professionalism and empathy.
- Online Booking & Payment: Patients, facilities, and insurers can schedule transport or pay bills online, streamlining the administrative process.
- HIPAA-Compliant Systems: Your medical and personal information is safe with us. All communication and data handling follow strict HIPAA protocols.
- Tailored Transport Services: Whether it's recurring dialysis, interfacility transfers, or special event standby, we provide customizable options to meet your specific needs.
Success Indicators
What defines success at Lifecare Ambulance isn’t just the number of trips completed—it’s the quality, reliability, and satisfaction that define every journey. Here’s how we measure it:
- On-Time Performance: Our reputation for punctuality sets us apart in a field where time is critical to comfort and continuity of care.
- High Patient Satisfaction: Based on ongoing feedback through our Customer Survey, clients routinely praise our staff’s courtesy, professionalism, and efficiency.
- Rapid Growth Since 2021: From our Methuen, MA headquarters, we’ve expanded services across multiple counties and states, a direct reflection of trust earned from healthcare providers and individual clients alike.
- Preferred Vendor for Regional Facilities: Lifecare is increasingly selected as a go-to provider by hospitals, nursing homes, and rehab centers, thanks to our reliable communication, consistent care quality, and flexible transport solutions.
- Strong Staff Retention: Our supportive workplace culture and investment in ongoing EMT education and training have led to excellent employee retention and team cohesion.